Responsible Gaming
at 8o88

Our Commitment to Safe Play

8o88 believes that online gaming should be a source of entertainment, not a source of harm. We are committed to providing every player across Bangladesh — from Dhaka to Chittagong, from Sylhet to Cox's Bazar — with a gaming environment that is not only exciting and fair, but also safe and sustainable.

Responsible gaming is not a checkbox at 8o88 — it is woven into the design of our platform. We invest in player protection technology, train our support staff to recognise early warning signs of problem gambling, and maintain a clear set of policies that prioritise long-term player wellbeing over short-term revenue.

We acknowledge that for a small number of people, gambling can develop into a problematic pattern. Our role is to minimise that risk by giving players the information and tools they need to stay in control, and by providing a clear, compassionate pathway to help for those who need it. If you ever feel that your gambling is moving beyond entertainment, 8o88 urges you to use the tools on this page and to contact our support team without hesitation.

Age Restriction & Verification

8o88 is strictly an adults-only platform. All players must be 18 years of age or older to register an account, make a deposit, or participate in any game or betting market on the 8o88 platform. This rule applies without exception to all players in Bangladesh and any other jurisdiction in which the platform is accessed.

Age verification is a mandatory step in the 8o88 account registration and KYC process. When you register, you confirm that you are 18 or older. We reserve the right to request supporting identity documentation — such as a national ID card, passport, or birth certificate — at any point to verify this declaration. Accounts that cannot be verified as belonging to an adult will be suspended pending verification and, if the player is confirmed to be underage, closed permanently with any balance returned after review.

If you are the parent or guardian of a minor and you believe they may have accessed the 8o88 platform, please contact us immediately at [email protected]. We will investigate promptly and take all appropriate action. We also recommend that parents and guardians use parental control software to restrict access to online gaming and betting platforms on devices that may be used by minors.

Deposit Limits

One of the most effective tools for staying in control of your gaming spend is setting a deposit limit. 8o88 allows every registered player to set a personal deposit limit that restricts the maximum amount they can add to their account within a defined period.

Deposit limits at 8o88 operate across three time frames:

• Daily Deposit Limit: The maximum total amount (in ৳ BDT) you can deposit across all payment methods — including bKash, Nagad, Rocket, and Upay — within a rolling 24-hour period.
• Weekly Deposit Limit: The maximum you can deposit within any rolling 7-day period, calculated from the day you set the limit.
• Monthly Deposit Limit: The maximum you can deposit within any rolling 30-day period, giving you broader budget visibility across a full calendar month.

You can set, review, and lower your deposit limits at any time through the Responsible Gaming section of your 8o88 account settings. A reduction in your deposit limit takes effect immediately upon confirmation. If you request an increase to an existing deposit limit, a mandatory 7-day cooling-off period applies before the increase comes into force — this delay is intentional and exists to protect you from impulsive decisions made in the heat of the moment.

Time-Out Features

Sometimes the most responsible thing a player can do is simply take a break. 8o88's time-out feature gives you a structured way to step away from the platform for a defined period, with no ability to reverse the decision before it expires.

Time-out periods available on 8o88 are:

• 24-Hour Time-Out: A one-day cooling-off period, suitable for players who feel they need a brief pause after an intense session.
• 48-Hour Time-Out: A two-day break that gives you a full weekend away from the platform if needed.
• 7-Day Time-Out: A one-week suspension of your account, recommended for players who notice a pattern of playing more than intended.
• 30-Day Time-Out: A full month away from 8o88, providing substantial space for reflection on your gaming habits.

During any active time-out period, your 8o88 account will be fully inaccessible. You will not be able to log in, deposit, place bets, or access your account history. All promotional and marketing communications from 8o88 are suspended for the duration of your time-out. When the time-out period ends, your account automatically becomes accessible again — no action is required on your part.

To activate a time-out, navigate to the Responsible Gaming section of your account settings and select your preferred duration. Confirmation is immediate. If you require a time-out to be applied urgently and you are unable to access your account settings, contact our support team at [email protected] and we will apply it manually without delay.

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on 8o88, and it is designed for players who recognise that they need a significant, extended break from online gaming. Unlike a time-out, self-exclusion is a serious, binding commitment with a minimum duration of 6 months.

When you self-exclude from 8o88, the following happens immediately:

• Your account is fully suspended and you will not be able to log in for the duration of the exclusion.
• All pending bonus offers are cancelled and removed from your account.
• All marketing, promotional, and bonus communications from 8o88 are stopped permanently for the duration of exclusion.
• Any available balance in your account is secured and can be withdrawn by contacting our support team.
• Your account cannot be reopened before the exclusion period expires, regardless of the reason you provide.

Self-exclusion periods available at 8o88 are 6 months, 1 year, 2 years, 5 years, and permanent exclusion. At the end of a non-permanent exclusion period, your account does not automatically reactivate — you must make a deliberate request to reinstate it, and a further mandatory 24-hour reflection period applies before reactivation is processed.

To initiate self-exclusion, go to the Responsible Gaming section of your account settings, or contact our support team directly at [email protected]. We will process your request the same day.

Recognising Problem Gambling

Problem gambling develops gradually. Most people who experience difficulties with gambling do not notice it until a pattern has already taken hold. Being aware of the early warning signs is an important first step toward regaining control.

The following are common indicators that gambling may be becoming a problem rather than a hobby:

• Spending more money on gambling than you can comfortably afford to lose.
• Chasing losses — continuing to play in order to win back money that has already been lost.
• Gambling with money set aside for essential expenses such as rent, food, utilities, or family needs.
• Feeling anxious, restless, or irritable when you are not able to gamble.
• Hiding your gambling activity from family members, friends, or colleagues.
• Borrowing money from others, taking loans, or selling possessions in order to fund gambling.
• Neglecting work, school, family responsibilities, or social activities because of time spent gambling.
• Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties.
• Making repeated unsuccessful attempts to reduce or stop gambling.
• Spending significantly more time on gambling platforms than you originally intended.

Recognising these signs in yourself — or in someone you care about — is not a cause for shame. Problem gambling is a recognised condition, and effective help is available. 8o88 urges any player who identifies with these indicators to use the responsible gaming tools on this page and to reach out to our support team or an external counselling service immediately.

Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your relationship with gambling. Read each question carefully and consider whether it applies to your recent experience. If you answer "yes" to two or more of these questions, we encourage you to contact our responsible gaming support team or seek external help.

Getting Help & Support

If you believe gambling is becoming a problem for you or someone you know, reaching out for support is the most important step you can take. No one needs to face this alone, and asking for help is a sign of strength, not weakness.

The 8o88 responsible gaming support team is available seven days a week. Our team members are trained to handle these conversations with sensitivity and complete confidentiality. You can contact us at any time — whether to activate a self-exclusion, request a time-out, ask about deposit limits, or simply to talk through your concerns. We will never judge you for reaching out.

In addition to the support available directly through 8o88, we encourage players in Bangladesh who are experiencing difficulties to speak with trusted family members, a local GP or counsellor, or a mental health professional who can provide personalised guidance. Financial counselling services may also be beneficial for players whose gambling has had an impact on their financial situation.

For players who are worried about a family member's gambling, 8o88's support team can provide guidance on how to approach the conversation and what resources may help. We take our responsibility to the wider community seriously and are committed to playing a positive role in reducing gambling-related harm across Bangladesh.